Return & Refunds

Return and Refund Policy

At Faye Nest, we want you to be fully satisfied with your purchase. If you are not completely happy with an item, please read the following guidelines on returns and refunds.

1. Eligibility for Returns

We accept returns within [insert number] days of delivery under the following conditions:

  • Items must be in unused, undamaged, and original condition, with all tags and packaging intact.
  • The item should be accompanied by the original receipt or proof of purchase.
  • Non-returnable items: Certain items, including sale or clearance items, personalized products, or opened hygiene-related items, are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our team at [email protected] with your order number, item details, and reason for the return.
  2. Package the Item: Securely package the item(s) in the original packaging to avoid damage during transit.
  3. Return Shipping: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method to ensure the item reaches us safely.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your return request.

3. Refund Process

Processing Time: Refunds are typically processed within [3] business days from the approval date.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost or provide a full refund if a replacement is not available.

5. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. To initiate an exchange, please follow the return process mentioned above. Once approved, we will ship the replacement item to you.

6. Cancellation Policy

  • Orders can be canceled within [48] hours of placing the order. After this time, the order may already be in processing or shipping, and you will need to follow the return process if you no longer wish to keep the item.
  • To cancel, contact our customer support at [email protected] with your order details.

7. Contact Us

For further assistance or questions regarding our Refunds and Return Policy, please reach out to [email protected].